Base Pay: £25,000
Share Options: £10,000
At Switchee, we believe that everyone deserves to live in a decent home and that the environments we inhabit have a massive influence on our ability to enjoy life and prosper.
One in five households in the UK live in social housing, a sector with the right values at its core but that has historically struggled to deploy innovations in the home. Many residents still can’t afford to heat their homes and live in cold, mouldy properties they can’t be proud of.
We believe that radical innovation in internet-connected technology can ensure that every resident, every day, is living in a home that allows them to succeed. That’s why our products are built not just on great technology, but on an understanding of what people want from the space they live in.
This approach led us to reimagine the most mundane household object, a thermostat, into a product that automatically reduces energy bills, looks great and offers control to those who want it. We are also revolutionising the way social landlords manage their housing stock with an obsessively tailored SaaS property dashboard and handy alerts on things like when the boiler is going to break.
Our next project is to build the ultimate connected hub for the social home. It’s going to revolutionise the way residents interact with their homes and landlords manage their properties.
We may be only 6 years old, but it’s already been quite a ride. Our first product, the connected Switchee thermostat is already in 75 of the UK’s biggest housing providers.
We’re growing 100% year on year and are backed by some of the best-known investors in technology and social impact. We are a small team of 25 passionate and ambitious people driven by a collective desire to make a positive impact in the housing sector, both for residents and landlords.
We are looking for a motivated individual to be an essential part of our Customer Success team, supporting the beating “heart” of the business and the customers.
You will be working across the Customer Success team, supporting the Customer Success Managers in the delivery of Switchee services to our large social housing customers and the communities they serve.
The work will entail close collaboration with other teams such as Sales, Marketing, Product and Operations Teams. It is a time of high growth for Switchee and you will play an important role in supporting the company in designing and building our future Customer Success capability. A detail orientated, continuous improver mindset is a must with good problem-solving skills.
Supporting the Customer Success team in delivering Switchee’s five-star service to our Enterprise customers
Managing monthly customer newsletters by analysing trends and preparing engaging reports
Analysing the trends our devices report on for each customer and proposing actionable solutions on the back of those during customer meetings
Supporting the team in the preparation and running of customer meetings
Dissecting the results of customer surveys and creating summary reports
Using our insight generating capabilities and working closely with the Marketing team to position Switchee as experts in the field
Participate in User Testing for the new features developed by our Tech team
We are a company built on a strong technical foundation. You’ll need to grasp and effectively manage a range of data sets, technology platforms and organisational complexity. Most importantly you will need initiative and drive.
Who You Are
These are ideal but not required as we know some people are less likely to apply for the role unless they are 100% qualified. We promote a diverse, inclusive and empowering culture at Switchee:
Excellent communication and interpersonal skills with a strong ability to build relationships with others.
Ability to develop and implement effective solutions to operational and customer-facing problems.
High attention to detail and a love of continuous learning and development.
Ability to handle multiple priorities to meet demanding client deadlines.
Working with and managing a large variety of stakeholders.
Advanced Excel/Google Sheets and basic SQL skills would be a bonus
We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, and culture is how we function as a group and how we live our values as individuals.
You care about the environment, are interested in energy efficiency and have thought about the challenges and opportunities posed by an evolving domestic energy market.
You like technology and neat solutions to complex problems.
You thrive on challenge and change; you naturally gravitate to the hardest questions first and love thinking differently to solve them.
You are biased towards action and you’re happiest when you’re “getting stuff done”.
You’re open, positive and straightforward. You’re not afraid to stand up for your convictions, even when it’s hard to do so.
You celebrate your colleagues’ successes and thrive on your failures; you grasp any opportunity for learning and personal growth.
- Quarterly Company Retreats
Regular overnight stays with team building and entertainment. One of our retreats a year lasts for an entire week and we typically go abroad!
- Work From Home Equipment
We will cover the costs of an ergonomic set-up for your home office workspace.
- Learning & Development
We are always pushing for L&D, you will be assigned your own budget, monthly books & career development coaching.
- Share Options
Share Options form a part of your compensation package. All of us have a piece of our success.
- Matching Charity Donations
Movember Challenge, Annual Auction of Promises for donations to the Mind charity and other initiatives will be organised throughout the year.
- Access to ThanksBen
Our benefits platform provides you with plenty of discounts as well as access to coaching, yoga, nutrition, exercise and other sessions for free.
- Hybrid Working
At Switchee we work in the New Hybrid way. You will be remote-first with an ability to get a desk space in our central office at Somerset House, London.
- Access to Spill
Mental Health and Wellbeing is really important to us at Switchee. Aside from regular conversations about it, flexible working hours, unlimited holiday policy, quiet Wednesdays and Collaborative Thursdays initiatives, we are also offering access to Spill (qualified professional help).